Effective Date: Feb 1, 2025
At Qarhami (referred to as “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information and telemetry data entrusted to us. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, use our mobile applications, or connect hardware devices to our GPS vehicle and asset tracking services ([https://app.qarhami.com])
1. Information We Collect
We collect information directly from you, automatically through your use of our devices and applications, and from third-party partners.
A. Information You Provide Directly
Account Registration: Full name, mailing address, primary email address, phone number, and account login credentials.
Billing Information: Payment card details, billing address, and transaction histories (processed securely via encrypted third-party payment gateways).
Support & Inquiries: Information provided when contacting customer support or submitting online forms.
B. Location & Telematics Data (Collected Automatically via Devices & App)
When you install and activate Qarhami GPS tracking hardware or use our mobile software, we automatically collect device and vehicle telemetry data, including:
Location Data: Precise GPS coordinates, speed, direction, ignition status (ON/OFF), mileage, engine hours, and geofence boundary crossings.
Vehicle & Hardware Identifiers: Device serial numbers, IMEI/hardware IDs, VIN (Vehicle Identification Number), and assigned vehicle/asset labels.
Driving Analytics: Rapid acceleration, hard braking, harsh turning, idling time, and power status events.
C. Technical & App Usage Information
Mobile & Web Application Data: IP addresses, browser types, device hardware models, operating system versions, app session logs, and diagnostic crash data.
Cookies & Analytics: We use cookies, clear GIFs, and similar session technologies to keep you logged in, remember your map/dashboard preferences, and evaluate platform usage.
2. How We Use Your Information
We use the collected information for standard operational, legal, and functional purposes, including:
Delivering Telematics Services: Providing real-time map tracking, generating route histories, issuing custom alert triggers (e.g., geofence breaches, unauthorized movement, maintenance reminders), and maintaining account records.
Customer Support & Maintenance: Troubleshooting device connectivity, diagnosing cellular network or hardware faults, and responding to inquiries.
Service Improvements: Analyzing aggregate telemetry trends to optimize server performance, enhance map rendering speeds, and develop new platform features.
Operational Communications: Sending transactional emails, system outage notices, billing statements, and SMS security notifications.
3. Mobile Information & SMS Communications
If you register a mobile phone number and opt in to SMS notifications, you consent to receive automated text messages regarding important vehicle activity, security alerts, and account updates.
Strict Non-Sharing Prohibition (10DLC Carrier Compliance)
No mobile information or SMS opt-in consent data will be sold, shared, rented, or leased to third parties or affiliates for marketing or promotional purposes.
Your mobile telephone number and SMS consent details are kept strictly confidential and are used solely by Qarhami to deliver the requested transactional alert services.
4. Disclosure & Sharing of Information
We do not sell your personal data or location histories to third-party data brokers. We share information only under the following strictly defined operational circumstances:
Service Providers & Subprocessors: We may share data with trusted third-party vendors who perform essential platform functions on our behalf (e.g., cellular network connectivity providers, map API vendors like Google Maps, cloud hosting infrastructure, and transactional SMS/email gateways like Telnyx). All vendors are bound by contractual confidentiality obligations.
Account Administrators: If your account was set up by your employer or a fleet administrator, authorized managers within your enterprise organization have access to tracking data and reporting logs for vehicles under their subscription.
Legal Compliance & Safety: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or to protect the vital security, property, and legal rights of Qarhami, our users, or the public.
Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, customer telematics data and account records may be transferred as a business asset under continued privacy protections.
5. Data Security & Retention
Data Security: We employ industry-standard technical, administrative, and physical safeguards—including SSL/TLS encryption for data in transit and secure database partitioning—to prevent unauthorized access, alteration, or disclosure of location data and personal profiles.
Data Retention: We retain vehicle telemetry data, route histories, and account details for as long as your account remains active or as needed to provide services, fulfill contractual obligations, resolve disputes, and comply with legal or tax recordkeeping requirements.
6. Your Choices & Rights
SMS Notifications: You can manage or disable SMS alert triggers within your account dashboard at
[https://app.qarhami.com/settings]. You may also opt out at any time by replying STOP to any automated text message from us.Account Information: You can review, update, or correct your personal contact details at any time by logging into your account settings.
Cookies: Most web browsers allow you to manage or disable cookie preferences through browser settings; however, disabling cookies may limit certain platform functions (e.g., keeping your session logged in).
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Web Portal: https://app.qarhami.com
Email Support: support@qarhami.com